Body & Skin Care
Eye Care
Oils
Soaps
Whole Herbs
Powder Herbs
Honey
INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
1. What Happens After I Buy From You?
Once your payment is processed, you will receive an order confirmation email. We prepare and dispatch orders within 0–3 business days.
After your order has been shipped, you will receive another email containing your tracking number and all relevant order details. You can use this tracking number to monitor your shipment’s progress on the carrier’s tracking page.
If you have any questions about your order status, feel free to contact us directly via the form in this page or via whatsapp .
Note: If you have an account with us, you can view your entire order history and any messages related to your orders—such as tracking numbers—directly on your account dashboard on our website.
2. Do you ship internationally?
Yes. We ship from Morocco to most countries, and standard shipping is free everywhere except the United States, Australia, Norway and Greece, where shipping charges may apply. We do not deliver within Morocco; customers in Morocco can order from yassineproducts.ma. See our Shipping Policy for delivery times and customs information.
3. Can I change or cancel my order after it has been placed?
Please contact us as soon as possible. We can change or cancel orders that have not shipped yet. Once an order has shipped, it can no longer be changed or cancelled, but you can return it under our Refund and Return Policy.
4. Do you charge sales tax on orders?
No. We do not add sales tax to orders, so the total shown at checkout is the amount you pay us. Import duties, taxes or customs fees charged in your country are not included and are paid to the carrier or customs on delivery, where they apply.
5. How long does it take to receive my refund?
Once we receive your returned item and check its condition, we issue approved refunds through PayPal to your original payment method within 7 business days. Your bank or payment provider may take a few more days to show the refund. If you have any questions about your refund, feel free to contact us.
INFORMATION ABOUT US